Features
Bizapp DMS is a Cloud based web application that aims to keep your business ahead in terms of workflow automation. We offer several unique and advanced features for DMS to fill the gap between multiple level approval. Our customer service software solutions are smart, affordable, feature rich and completely customizable to match requirements of every business size.
Incident Management
Resolve tickets as you desire. Offer your users a multi-channel support by allowing them to create tickets via email, phone calls, self-service portal or in-person. Track, prioritize and automate the ticket resolution process to drive efficiency.
Workflow Automation
Workflow automation will support multiple level approval for processing of documents internally or externally.
SLA Management
Manage SLA for all your incidents seamlessly without worrying about time management. Ensure timely resolution. Create and configure specific SLAs for incidents. Configure Response time and Resolution time to ensure faster response to end users.
Indexing and Archiving
Indexing and Archiving of database can be created for as long as the data is required.
Escalation management
Escalation management system has to be built to escalate the mail if it is not resolved in particular time period.
Role Based Access
Admin(Document controller) login should be created who will have the option to create multiple level of hierarchy and all the setup rights.