Incident Management
Accept tickets via email, phone, self-service portal, or walk-in. Prioritize, track, and automate resolution with configurable workflows.
ITIL-Ready · Cloud & On-Premise · 100% Customizable
Manage every client's incidents, assets, and SLAs from one affordable platform — without the enterprise price tag.
Platform Features
Bizapp Service Desk covers the full service lifecycle — from the moment a ticket lands to final resolution and reporting.
Accept tickets via email, phone, self-service portal, or walk-in. Prioritize, track, and automate resolution with configurable workflows.
Maintain a central inventory of all IT and non-IT assets. Track hardware, software, and configuration items through their full lifecycle.
Define response and resolution timeframes per client or incident type. Get alerted before SLAs breach — not after.
Break incidents into sub-tasks, assign them to technicians, and track progress until every action is closed.
Configure multi-level escalation rules triggered by priority or elapsed time, so the right person always gets the right alert.
Rule-based email notifications for ticket open, close, and cancellation events — for agents, managers, and end users alike.
Deploy on Bizapp's managed cloud or install on your own servers. Your infrastructure, your choice.
Adapt fields, workflows, forms, and branding to match your organisation's unique processes — no dev resources required.
Mirror your org chart in the system. Control what each role can see, do, and report on — down to the department level.
Filter tickets by branch, department, priority, technician, or date. Export to HTML, PDF, XLS, or CSV. Schedule automated delivery.
Log billable hours against each incident. Particularly useful when clients are billed based on technician time spent.
Collect CSAT ratings on every resolved ticket. Spot service quality trends before they become churn risks.
How it works
No lengthy implementation. Bizapp is a web application — sign in and start managing tickets the same day.
Route email, phone, and portal tickets into a single queue automatically.
Set response and resolution targets per client, category, or priority.
Technicians pick up tickets, log time, and escalate when needed — all in one view.
Scheduled reports surface bottlenecks before clients notice them.
Pricing
All plans include full access to the core feature set. Upgrade as your team grows.
Pro
₹6,000 / user / year
Enterprise
₹8,000 / user / year
FAQ
Yes. Bizapp follows the ITIL service management model, covering incident management, asset tracking, SLA governance, and escalation handling — the building blocks of an ITIL-aligned support operation.
Absolutely. Bizapp offers both managed cloud hosting and on-premise deployment. On-premise is available on the Enterprise plan, giving you full control over your data and infrastructure.
Plans start at ₹5,000 per user per year on the Starter tier, rising to ₹6,000 (Pro) and ₹8,000 (Enterprise). All plans include the full feature set — pricing differences reflect storage, support tier, and deployment options.
Bizapp is a cloud-based web application — there's nothing to install for cloud deployments. Your team can start triaging tickets the same day. On-premise setup timelines vary based on your infrastructure.
Yes — Bizapp is 100% customizable. You can configure ticket categories, priority levels, form fields, notification rules, SLA thresholds, and escalation paths to match exactly how your team works.
Bizapp integrates with email natively for ticket creation. The platform is built on cloud infrastructure (AWS & Azure), supports REST APIs and Webhooks for custom integrations, and includes AI-powered automation for ticket routing and responses. Contact the team for specific integration questions.
Book a live walkthrough with the Bizapp team and see how Service Desk maps to your MSP workflows.
Request a Free Demo